The Danger of Unintended Consequences...

I was talking to one of my best buddies, Stan, the other day.  He was telling me about a large national supplier whose internal measuring systems are getting in the way of how they provide customer service.  This is a product that is easily accessible in any Wal-Mart, Best Buy, or office supply store.  There are numerous suppliers of this product. Imagine having internal controls for quality that require a ceiling for the...

2012 Year End Review...

Who would have thought that 2012 would deliver what it did?  What a year! Getting four of my favorite clients together to form a Million Dollar Mastermind Group has become an incredible success beyond my wildest dreams.  From the getting to know you social experience, the group was destined for greatness beyond my wildest dreams.  Their ability to become close, the development of strong support for each other, and the...